Room and Suite Access
Residents living in most Columbia Housing owned and operated residence halls and Brownstones have access to their rooms/suites encoded on their Columbia University ID (CUID) cards. Residents of Woodbridge and Hartley Halls are given a hard key.
Keys and Locks
Hard keys and CUIDs are intended for use only by the resident to whom the key or ID was assigned. It is every Columbia Housing resident’s responsibility to ensure that housing assignments are accessed only by their assigned occupant(s). As such, Columbia Housing prohibits residents from lending their key(s) to other students or from borrowing other student’s keys.
Additionally, the duplication of keys by anyone other than University-authorized personnel is prohibited. For security purposes, residents must carry their room and/or suite keys with them at all times. Furthermore, residents must not leave their keys in the room or suite door locks, or other locations outside of their room or suite for the purpose of re-entry.
Housing prohibits residents from removing, altering, or tampering with a lock mechanism; this includes placing items between the top of the door and the door frame, which could damage the lock.
Residents with electronic locks (i.e., CUID access) can program their room doors to remain unlocked within their suites using passage mode. However, passage mode cannot be enabled for doors that open to resident hall corridors. Be mindful that personal belongings will be easily accessible to anyone in the suite when passage mode is enabled.
Locations where passage mode can be enabled:
- East Campus
- 47 Claremont
- Watt (L and F suite rooms only)
- Harmony (102-106 suite rooms only)
A key loan is a spare key provided to a resident if they are locked out of their assigned room. Residents receive three complimentary key loans per semester. For every additional key loan request, the resident will be charged $10 to their student account.
Residents have four hours from the time they pick up the key to use the key loan. After the first four hours, the resident will be charged $5 per day to their student account. After four days, the resident will be charged for a lock change: $50 in hard key buildings and $25 for electronic key (Columbia University ID card) buildings.
A key assist is when a representative from the Hartley Hospitality Desk brings a spare key to a resident’s assigned room for the purpose of granting the resident’s immediate re-entry. Key assists are used when a resident is unable to pick up a key loan from the Hartley Hospitality Desk for any reason. Residents receive one complimentary key assist per semester; for every subsequent key assist, residents will be charged $20 to their student account. To request a key assist, call the Hartley Hospitality Desk.
Removing a Stuck Hard Key from a Lock
If a resident’s key is stuck in a lock, the key should be turned to an upright position, then pulled out with one hand while the other hand applies pressure to the small core that immediately surrounds the key. If the problem persists or if the key does not unlock the door, the resident should replace the key at the Hartley Hospitality Desk; otherwise the key may break off inside of the lock, requiring a lock change.
To enable passage mode:
- Swipe or tap your room key (CUID) as you normally would to open the door. A green light will blink.
- After the door has been unlocked, swipe or tap your room key a second time. A second green light will blink indicating that passage mode has been activated.
To disable passage mode:
- Swipe or tap your room key (CUID) as you normally would to open the door. The reader will show a steady green light. If the green light blinks but does not stay on, passage mode has not been enabled.
- While the green light is still on, swipe or tap your room key a second time.The green light will blink and the door will lock.
Troubleshooting Passage Mode
If you see a red light, wait 15 seconds and try again. If you continue to see a red light, please contact the Hartley Hospitality Desk at 212-854-2779 during the hours of operation.