As Director of Guest Services, Jennifer oversees the Hartley Hospitality Desk to support the delivery of housing services to students. Jennifer oversees the training, staffing, policies, and management of the Hartley Hospitality Desk and team, and is responsible for our students’ day-to-day experience in the residence halls. She works closely with Student Life, Residential Life, Campus Operations, Public Safety, Dining, Environmental Stewardship, and other related University partners.
Jennifer began working at Columbia University as a member of the Lerner Operations team in March 2015. She holds a BS in Business Management from Bentley University and a MS degree from Columbia University School of Professional Studies, with a concentration in Negotiation and Conflict Resolution. She is currently enrolled in the MBA, Executive Program at Columbia Business School with expected completion of May 2024.